Question 1

What are peptide research chemicals?

Accepted Answer

Peptide research chemicals are synthetic or naturally derived amino acid chains used in laboratory and scientific research settings. They are supplied in lyophilized (freeze-dried) powder form and are intended strictly for in vitro research, analytical testing, and educational purposes.

Question 2

What is a Certificate of Analysis (COA)?

Accepted Answer

A Certificate of Analysis is a document that accompanies each product batch, detailing the purity percentage, test methodology (HPLC, Mass Spectrometry), lot number, and test date. COA documents verify the identity and quality of each research compound and are available for download on every product page.

Question 3

How can I verify the purity of your compounds?

Accepted Answer

All compounds are tested to a minimum purity of 98% as verified by HPLC (High-Performance Liquid Chromatography) and confirmed by Mass Spectrometry. The exact purity for each batch is documented in the Certificate of Analysis available on the respective product page.

Question 4

Are your products for human or animal use?

Accepted Answer

No. All products sold by PinPoint are strictly for laboratory and research purposes only. They are not intended for human or animal use, and must not be used as food, drugs, or cosmetics. Purchasers must be 18 years of age or older.

Question 5

How does payment work?

Accepted Answer

We accept payment via Interac e-Transfer only. After placing your order, you will see instructions with our recipient email, the exact amount to send, and a security question. The security answer is your order number. Your items are held for 1 hour while you complete the transfer.

Question 6

What is the e-transfer process?

Accepted Answer

After checkout, send an Interac e-Transfer to the email address shown on your confirmation page. Set the security question to the one provided and use your order number as the security answer. Our team verifies payment (usually within 30 minutes), confirms your order, and proceeds with fulfillment.

Question 7

How long is my inventory held?

Accepted Answer

Items in your order are held in inventory for 1 hour from the time you complete checkout. If the e-transfer is not received within that window, the hold expires and the items become available to other customers. You will receive an email notification if your hold is about to expire.

Question 8

Where do you ship?

Accepted Answer

We ship to all provinces and territories across Canada via Canada Post. All orders must have a valid Canadian shipping address. We do not ship to the United States or any other country at this time.

Question 9

What are the shipping times?

Accepted Answer

Orders are typically packed and shipped within 1-2 business days after payment is confirmed. Delivery requires 3-7 business days depending on your location within Canada. You will receive a tracking number via email once your order ships.

Question 10

Do you ship internationally?

Accepted Answer

No. PinPoint currently only ships within Canada. All orders require a valid Canadian shipping address. International shipping is not available.

Question 11

How do subscriptions work?

Accepted Answer

Subscriptions allow you to set up recurring orders at fixed intervals (every 2, 4, 6, or 8 weeks). Before each renewal date, we send you a reminder email with e-transfer instructions. You complete the payment to continue your subscription.

Question 12

Can I cancel my subscription?

Accepted Answer

Yes. You can cancel your subscription at any time from your account page. Cancellation takes effect immediately and no further renewal reminders will be sent. You can set up a new subscription on any product page whenever you wish.

Question 13

Can I change my subscription interval?

Accepted Answer

To change your delivery frequency or other subscription details, please contact our support team. You can cancel and create a new subscription with a different interval at any time from your account.

Question 14

What is your refund policy?

Accepted Answer

Due to the nature of research chemicals, returns are handled on a case-by-case basis. Please review our full Refund Policy page for complete details, or contact us if you have concerns about your order.

Question 15

What should I do if my order arrives damaged?

Accepted Answer

If your order arrives damaged or you believe there is an issue with the product, please contact us immediately with your order number and photos of the damage. We will work with you to resolve the issue as quickly as possible.

Question 16

How should research compounds be stored?

Accepted Answer

Most lyophilized peptide compounds should be stored at -20 degrees Celsius in a dry, dark environment. Once reconstituted, solutions should be refrigerated at 2-8 degrees Celsius and used within the timeframe specified in your experimental protocol. Each product page includes specific storage recommendations.

Question 17

Where can I find reconstitution instructions?

Accepted Answer

We provide a detailed Reconstitution Guide covering materials required, preparation steps, concentration calculations, and post-reconstitution storage. Visit our Guides section for step-by-step laboratory procedures.

Question 18

What laboratory protocols should I follow?

Accepted Answer

All compounds should be handled following standard laboratory safety protocols. This includes wearing appropriate personal protective equipment (PPE), working in a clean environment, and following proper disposal procedures. See our Handling Guide for detailed laboratory procedures.

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